Urgent opening of operation executive

The Executive – Operations would require the candidate to act as an interface between the Client and Academic Writers. The selected candidate would be required to gain an understanding of the client’s requirements and assign the task to the most appropriate writer. He/she would also be responsible for to resolve queries regarding the task, manage deadlines of the orders and work effortlessly to ensure client satisfaction through ensuring high quality services.

Responsibilities

Intermediate understanding of online tutoring, academic content writing and various facets of domain-specific requirements and employing such understanding in interaction with clients, allocation, after-allocation and quality assurance activities.
Interacting with clients and writers through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, WhatsApp chats).
Successfully taking the ownership of the task from the allocation till the final delivery.
Contributing efficiently for different activities of Operations in a 24/7 and highly flexible environment.
Consistently performing well in understanding client’s requirement, assigning projects, handling critical cases till its successful resolution.
Excellent communication with the other teams in various stages between project allocation and project delivery.
Proactively resolving project requirements through collaboration of the clients and writers.
Appropriate understanding of the Cost and Time Requirements of various Technical/Non-Technical Projects.
To work for client satisfaction from the beginning to the delivery of the final orders through Panel.

Minimum Educational Qualification and Experience:

Graduation/ Masters in any specialized subject.
Minimum 1-2 years’ experience in handling business operations (Preferably in Academic Research Industry)

Required Skills:

Excellent communications skills in English (Both oral and written)
Good listener and active problem-solving skills
Good interpersonal and analytical skills
Ability to handle pressure and work on tight deadlines.
Excellent multitasking skills.
Ready to work in Rotational Shifts

Join Our Team

Name^*

E-Mail ID^*

Contact Number (+91)^*

Position Applying For^*

Total Experience^*

Currently working..^*

Yes No

Name of the Current / Last Organization^*

Designation in the Current / Last Organization^*

Tenure with Current / Last Organization^*

Reason for Leaving the Current / Last Organization^*

Current / Last CTC (Fixed + Variable)^*

Expected CTC^*

Tentative Date of Joining at SSSi^*

Current Location^*

Upload your resume^*

Department: CRO
Job Location(s): Noida
Education: Post Graduation
Experience: 0-3 Years