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Refund Policy

SSSi operates as a paid online tutoring service, and payments made by users are subject to the service plans selected. By engaging with our service, you agree to pay the associated fees for the chosen course and authorize the company to charge you accordingly based on your selected payment method. Users are required to comply with the chosen plan and settle any additional taxes levied to access the course or plan. Various payment alternatives such as credit cards, debit cards, EMI payments, wallet payments, online bank transfers, PayPal, GooglePay, PhonePe, Paytm, and other methods are available for user convenience. Please be advised that payment gateway operations are managed by third-party entities and are not solely under our control. Users are bound by the terms listed on the platform.

Payments made through credit cards, debit cards, MasterCard, net banking, online bank transfers, and other means are processed via a payment gateway. Users and their issuing banks govern the agreed-upon terms and policies. The company shall not be held accountable for any instances of transactional fraud. Refunds are limited to the amount paid by the User for services, with interest applicable to EMI transactions in compliance with banking regulations.

SSSi does not offer refunds once users accept the terms and conditions, initiating the enrollment process and class allocation. The initiation process may involve communication via calls and emails to gather feedback and validate necessary information for service commencement. The company reserves the right to adjust service fees unilaterally at any time, with immediate effect upon any modifications. Class confirmation occurs post-demo sessions or upon user satisfaction with tutors and services. Missed classes due to teacher unavailability or similar reasons will be rescheduled promptly at a mutually convenient time.

Competitive exam preparation courses like CAT, GATE, UGC NET, UPSC, K12 courses, etc., include one demo class. Refunds are not applicable if a student attends two classes (including the trial class). Instead of refunds, any remaining amount can be adjusted for other classes upon submission of details, receipts, and registration numbers via email. For inquiries regarding the refund or cancellation policy, users can contact us through our website at sssi.in.

Cancellation Policy:

In the event that an order has been placed, we kindly advise that cancellations are not feasible due to the booking of slots under the enrolled student's name. However, should there be a change of heart, we are pleased to offer the flexibility to adjust prices to accommodate additional courses of interest. SSSi takes pride in offering a diverse array of courses, allowing individuals to select and modify costs accordingly. For any further inquiries or assistance, we warmly encourage you to reach out to us via email at contact@sssi.in using the email address and phone number provided during registration, or alternatively, you may contact us by phone at +91-7428739407.

Terms and conditions :

Rescheduling of Classes: The Provider will accommodate class rescheduling requests made at least 24 hours in advance. Failure to provide prior notice will result in the class being counted as completed. Also if the scheduled class does not start within 10 minutes of the scheduled time it should be informed to the coordinator immediately, otherwise, it will be considered as done.

Demo Class and Teacher Assignment: The demo class's tutor will be the regular class teacher. If the Student is dissatisfied with the demo class, the Provider will arrange for a different teacher.

Class Schedule: Upon registration, Students will receive the Class Schedule or Time Table, which will be accessible on the Student's dashboard.

Refund Policy: No refunds will be provided for discontinuation once the Student selects a teacher and commences classes.

Contact Information: The Student and the teacher are prohibited from sharing contact information.

Tutor replacement: If a student is dissatisfied with the quality of teaching provided by a tutor, we offer the option to replace the current tutor with an alternative one. Please note the following conditions regarding tutor replacement:

  • Requests for tutor replacement must be made in writing to the administration at contact@sssi.in.
  • A minimum of 48 hours is required to arrange for a replacement tutor, subject to the availability of suitable alternatives.
  • The administration will make every effort to match the student with a new tutor as promptly as possible.
  • The replacement tutor will be selected based on availability and subject expertise.
  • The decision to replace a tutor is at the discretion of the administration based on valid reasons for dissatisfaction with the current tutor's teaching quality.
  • Once a replacement tutor is assigned, the student is expected to cooperate and engage positively with the new tutor.
  • We aim to ensure a high standard of teaching and learning experience for all our students and will strive to address any concerns promptly through our tutor replacement policy.

    Communication: For any kind of official communication regarding any issues/suggestions/feedback please use contact@sssi.in. No other mode of communication will be considered as valid.

    Payment Terms: For partial payments exceeding 25,000/-, 70% of the total fee is due at enrollment, with the remaining balance payable after 3 classes.

    Next Session Fee: The fee for the next session is due when only 4 classes remain in the current session.

    Refund Policy Acknowledgment: By enrolling, the Student agrees to all terms and conditions and acknowledges that no refunds will be offered under any circumstances.

    Class Timings and Attendance: The Student must adhere to scheduled class timings. Missed classes due to absence will not be rescheduled or refunded.

    Technical Requirements: The Student must have access to a stable internet connection and necessary learning materials for classes. We conduct our classes on our own dashboard, for failing to join the class due to slow network connectivity the company won’t take responsibility.

    Code of Conduct: Students and parents are expected to behave respectfully and professionally during online sessions. Any form of disruptive behavior or misuse of the online platform may result in the termination of services without any kind of compensation.

    Tutor's Right to Reschedule: The tutor reserves the right to cancel or reschedule a class in case of unforeseen circumstances, with advance notice whenever possible.

    Technical Issue Reporting: The Student is responsible for notifying the coordinator about any technical issues or difficulties faced during online classes.

    Class Validity: Upon enrollment for a specific number of classes, the student is required to complete the designated number of classes within the stipulated time frame. Failure to complete the classes within the specified period will result in their expiration. To resume the classes, the student must re-enroll for the program.

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