contact@sssi.in +91-742-873-9407

Refund Policy

SSSi operates as a paid online tutoring service, and payments made by users are subject to the service plans selected. By engaging with our service, you agree to pay the associated fees for the chosen course and authorize the company to charge you accordingly based on your selected payment method. Users are required to comply with the chosen plan and settle any additional taxes levied to access the course or plan. Various payment alternatives such as credit cards, debit cards, EMI payments, wallet payments, online bank transfers, PayPal, GooglePay, PhonePe, Paytm, and other methods are available for user convenience. Please be advised that payment gateway operations are managed by third-party entities and are not solely under our control. Users are bound by the terms listed on the platform.

Payments made through credit cards, debit cards, MasterCard, net banking, online bank transfers, and other means are processed via a payment gateway. Users and their issuing banks govern the agreed-upon terms and policies. The company shall not be held accountable for any instances of transactional fraud. Refunds are limited to the amount paid by the User for services, with interest applicable to EMI transactions in compliance with banking regulations.

SSSi does not offer refunds once users accept the terms and conditions, initiating the enrollment process and class allocation. The initiation process may involve communication via calls and emails to gather feedback and validate necessary information for service commencement. The company reserves the right to adjust service fees unilaterally at any time, with immediate effect upon any modifications. Class confirmation occurs post-demo sessions or upon user satisfaction with tutors and services. Missed classes due to teacher unavailability or similar reasons will be rescheduled promptly at a mutually convenient time.

Competitive exam preparation courses like CAT, GATE, UGC NET, UPSC, K12 courses, etc., include one demo class. Refunds are not applicable if a student attends two classes (including the trial class). Instead of refunds, any remaining amount can be adjusted for other classes upon submission of details, receipts, and registration numbers via email. Users can contact us through our website at sssi.in with inquiries regarding the refund or cancellation policy.

Enrollment and Class Schedule

  • Upon registration, the student will receive a confirmed class schedule (timetable), which will be accessible via the student’s dashboard.
  • Class timing is finalized in mutual agreement with both the student and the assigned tutor prior to enrollment. Once confirmed, this schedule will be followed consistently.
  • The class duration is 1 hour, including 45 minutes of active instruction and 15 minutes reserved for tutor preparation, analysis, and note-sharing.

    • Class Attendance, Punctuality, and Communication Protocol

  • Students must join the class at the scheduled time. If a student fails to join within 10 minutes, and no prior intimation is given to the coordinator regarding technical issues or delays, the session will be marked complete.
  • Parents and students must not communicate directly with the tutor regarding scheduling, cancellations, or leaves. All such requests must be routed through the coordinator or sent to contact@sssi.in.
  • Email communication is essential: Please ensure the email ID provided at registration is active, as all class updates and reminders will be sent via email. Individual reminders via calls or messages are not provided.

    • Class Cancellation and Rescheduling

  • If a student wishes to cancel or reschedule a class, minimum 24 hours' notice must be given. Failure to do so will result in the session being counted as complete.
  • For emergencies, cancellation should be communicated at least 2 hours prior to the scheduled session.
  • If the scheduled class does not begin within 10 minutes of the start time, the student or parent must immediately inform the coordinator to avoid it being marked as complete.
  • Tutors may also reschedule classes due to unforeseen circumstances, with prior notice whenever possible.

    • Demo Class and Tutor Assignment

  • The tutor who conducts the demo class will continue as the regular tutor for the student.
  • If the student is unsatisfied with the demo session, SSSi will provide a replacement tutor upon request.

    • Tutor Replacement Policy

  • Requests for a change in tutor must be submitted in writing to contact@sssi.in.
  • A minimum of 48 hours will be required to process the request and assign a new tutor, subject to availability.
  • The replacement will be based on subject expertise and availability.
  • Once a new tutor is assigned, the student is expected to cooperate and engage positively.

    • Class Validity

  • Once enrolled, the student must complete the total number of classes within the stipulated validity period.
  • If classes are not completed within this period, they will expire. The student must then re-enroll to continue.

    • Cancellation Policy

  • Once an order is placed and a slot is booked in the student’s name, cancellation is not permitted.
  • However, price adjustments can be made for adding or switching to other courses within the platform.
  • For any changes or inquiries, contact us via contact@sssi.in or call us at +91-7428739407.

    • Refund Policy

  • No refunds will be granted after the student selects a teacher and starts classes.
  • By enrolling, the student acknowledges and agrees to this no-refund policy.

    • Payment Terms

  • For partial payments exceeding ₹25,000, 70% of the total fee is payable upon enrollment.
  • The remaining balance is due after three completed classes.
  • The fee for the next session must be paid when only four classes remain in the current session.

    • Platform and Technical Requirements

  • Classes are conducted exclusively through the SSSi dashboard.
  • Students must have a stable internet connection and necessary digital tools (headset, system, etc.).
  • The company will not be held responsible for missed classes due to network issues or device problems.
  • Students must report any technical difficulties to the coordinator immediately.

    • Use of Class Content

  • By agreeing to these terms and conditions, students and parents grant permission to SSSi to use class recordings for promotional and training purposes.

    • Code of Conduct

  • Students and parents are expected to behave in a professional and respectful manner during all sessions.
  • Disruptive behavior, misuse of the online platform, or attempts to obtain personal contact information from tutors will result in immediate termination of services without refund.

    • Communication and Support

  • All official communication including issues, suggestions, or feedback must be directed to contact@sssi.in.
  • Communications outside this channel will not be acknowledged or considered valid.

    • By enrolling with SSSi, the student and their guardians acknowledge that they have read, understood, and agreed to all the above-stated terms and conditions, policies, and procedures.

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