WhatsApp Privacy Policy

Our organization uses the WhatsApp Business app as an official communication channel to interact with customers, respond to inquiries, share updates, and provide support.

By communicating with us through WhatsApp, please take note of the following:

Platform Governed by WhatsApp

WhatsApp is a product of WhatsApp LLC (or WhatsApp Ireland Limited for users in the European Region). All communications conducted through WhatsApp are subject to WhatsApp's own Privacy Policy and WhatsApp Business Terms of Service. We encourage you to review these at whatsapp.com/legal

Information Visible on Our Business Profile

As a registered WhatsApp Business account, certain information about our organization is publicly visible on our profile. This may include our business name, phone number, business category, hours of operation, address, email address, website, and a description of our services. This information is made available through the WhatsApp Business App as part of our public business profile.

How WhatsApp Collects Information

When you interact with us on WhatsApp, please be aware that WhatsApp automatically collects certain usage and log information. This includes metrics related to how customers interact with a business, purchases and transactions, and how business features such as catalogs and quick replies are used. This data is collected and processed by WhatsApp, not by our organization directly.

How We Use Your Information

Our organization uses WhatsApp strictly to respond to your queries, provide service-related updates, and communicate about matters relevant to our business relationship with you. We do not use your WhatsApp contact details or conversation content for marketing purposes without your consent, and we do not sell or share your information with third parties.

Third-Party Integrations

WhatsApp allows businesses to connect the WhatsApp Business App to third-party products and services, such as cloud storage, customer relationship management tools, and business analytics services. Where applicable, those services are governed by their own terms and privacy policies. If our organization uses any such integrations in connection with our WhatsApp communications, we will ensure they are used responsibly and in accordance with applicable data protection laws.

Data Retention

The WhatsApp Business App follows the same information management, retention, and deletion practices described in the WhatsApp Privacy Policy. For details on how long your data is retained on the platform, please refer to WhatsApp's Privacy Policy directly.

Your Rights and Controls

We may update this disclosure from time to time to reflect changes in how we use WhatsApp or in WhatsApp's own policies. We encourage you to review this page periodically.

Updates to This Policy

We may update this disclosure from time to time to reflect changes in how we use WhatsApp or in WhatsApp's own policies. We encourage you to review this page periodically.

Contact Us

If you have any questions about how we use WhatsApp as a communication channel, please contact us at contact@sssi.in.